Privacy Policy

1. Introduction

FlexCore Stretch Academy B.V. ("FlexCore", "we", "us", or "our") is committed to protecting the privacy of all visitors and participants who interact with our website and educational programs. This Privacy Policy describes the types of personal data we collect, the purposes for which we process it, how long we retain it, and your rights as a data subject.

FlexCore Stretch Academy B.V. is the data controller responsible for your personal data. Our registered address is Steiger 27, 6581 KZ Malden, Netherlands. You can contact us at any time by email at [email protected] or by phone at +31 24 302 1847.

This policy applies to all personal data collected through our website, contact forms, enrollment processes, and online learning platform. We encourage you to read this policy carefully before providing any personal data to us.

2. What Data We Collect

We collect the following categories of personal data when you interact with our website and services:

• Full name (as provided in forms)
• Email address
• Phone number
• IP address
• Browser type and version
• Device type and operating system
• Cookies and tracking identifiers
• Usage data (pages visited, time on site, click paths)
• Form submission content (messages, program selections, province/territory)
• Conversion events (form submissions, calls, page interactions)

3. Cookie Categories

We divide the cookies used on our website into three categories:

4. Marketing Cookies: Detailed Disclosures

5. Consent

By clicking "Accept All Cookies", you consent to the storing of cookies on your device for analytics and advertising purposes, including personalized advertising delivered by Google and Meta. You may withdraw consent at any time through the cookie preferences panel without affecting the lawfulness of processing that occurred before withdrawal.

Our cookie consent banner offers three options: "Accept All", "Reject Non-Essential", and "Manage Preferences". Marketing and analytics cookies are not activated until you accept them. Your choice is stored locally on your device for 12 months. You may dismiss the banner without accepting, in which case only essential cookies will be active.

Withdrawal of consent: You may withdraw consent at any time by clicking "Manage cookie preferences" in the website footer, or by clearing cookies via your browser settings. Withdrawal does not affect processing that occurred while consent was valid.

6. Legal Basis for Processing (GDPR Article 6)

For each type of data we collect, we rely on the following legal bases under the GDPR:

7. Lead Forms and Contact Requests

When you submit a contact form, request information about a program, or register interest in our stretching and mobility education services, we collect the information you provide. This typically includes: full name, email address, phone number, province or territory, program selection, and your message.

Legal basis: Consent (GDPR Art. 6.1.a) and, where a service relationship exists, performance of a contract (GDPR Art. 6.1.b).

Retention: Form submission data is retained for up to 2 years from the date of submission, unless a longer period is required by applicable law.

You may request deletion of your data at any time by contacting us at [email protected].

A link to this Privacy Policy appears adjacent to every submission button on this site. Submitting a form constitutes acknowledgment of this policy.

8. Data Sharing with Advertising Partners

We share certain data with advertising partners for campaign delivery and measurement. Recipients and the data categories shared include:

• Google LLC: Cookie identifiers, conversion events, anonymized behavioral data, remarketing lists. Governed by Google's Privacy Policy: https://policies.google.com/privacy
• Meta Platforms, Inc.: Pixel events, conversion data, custom audiences. Governed by Meta's Data Policy: https://www.facebook.com/privacy/policy

We do not sell personal data. All transfers to Google and Meta operate under Standard Contractual Clauses where applicable. Data is processed for ad targeting and campaign measurement only and is not resold to unaffiliated third parties.

Google and Meta may use this data across their own platforms in accordance with their respective policies. We encourage users to review those policies directly.

9. Google Services and Advertising

This website uses the following Google services:

10. Meta Advertising Services

This website uses the Meta Pixel to measure the effectiveness of our advertising on Facebook and Instagram. The pixel may record:

• -Page views and time on site
• -Specific conversion events (form submissions, page interactions)
• -Custom audience membership for retargeting purposes

We do not use the Meta Pixel to collect sensitive personal data, nor to target users based on health status, financial situation, religion, political views, sexual orientation, or any other special-category attribute prohibited under Meta's advertising policies.

Meta acts as an independent data controller for data collected via its Pixel and processed within its own platform. Refer to Meta's Data Policy: https://www.facebook.com/privacy/policy

To manage your ad preferences on Meta platforms, visit: https://www.facebook.com/adpreferences/

11. Retention Periods

We retain personal data only for as long as necessary to fulfill the purposes described in this policy. Specific retention periods are as follows:

12. Your Rights (GDPR Articles 15-22)

If you are located in the EEA or UK, you have the following rights regarding your personal data:

• Access (Art. 15): Request a copy of the data we hold about you.
• Rectification (Art. 16): Correct inaccurate or incomplete data.
• Erasure (Art. 17): Request deletion of your data ("right to be forgotten").
• Restriction (Art. 18): Limit how we process your data.
• Portability (Art. 20): Receive your data in a structured, machine-readable format.
• Objection (Art. 21): Object to processing based on legitimate interest.
• Withdraw consent (Art. 7.3): Revoke consent at any time without penalty.

To exercise any of these rights, email us at [email protected]. We will respond within 30 days of receiving your request.

You also have the right to lodge a complaint with your local supervisory authority:

• -Netherlands: Autoriteit Persoonsgegevens (https://autoriteitpersoonsgegevens.nl)
• -EU users: https://edpb.europa.eu
• -UK users: https://ico.org.uk

13. International Data Transfers

Personal data collected through this website may be transferred to and processed in countries outside the European Economic Area, including the United States, where Google LLC and Meta Platforms, Inc. are based.

These transfers are conducted under Standard Contractual Clauses (SCCs) approved by the European Commission, which provide appropriate safeguards for personal data. A copy of the applicable SCCs can be requested by contacting us directly at [email protected].

14. Children's Privacy

This website is not directed at individuals under the age of 16. We do not knowingly collect personal data from minors. If we discover that data has been collected from a person under 16 without verifiable parental consent, we will delete it promptly. Contact us at [email protected] if you believe we have received data from a minor.

15. Prohibited Content Self-Declaration

This website does not promote, sell, or facilitate access to prohibited product or service categories including but not limited to: weapons, controlled substances, counterfeit goods, gambling services (unlicensed), adult content, or services that make misleading health or financial claims. All advertising conducted through Google Ads and Meta Ads complies with the respective platform policies in full.

16. Landing Page Integrity Statement

The content of this website accurately represents the educational programs and services offered by FlexCore Stretch Academy. No bait-and-switch practices are employed. The experience delivered to users arriving from paid advertisements is identical to the experience for all other visitors. Cloaking, automatic redirects, and content variation by traffic source are not used on this website.

17. Third-Party Links

Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any external sites you visit. This Privacy Policy applies only to data collected through our own website.

18. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Secure hosting environment with firewall protection
• Regular malware monitoring and security updates
• Access controls limiting data access to authorized personnel only
• Form submission data protected by reCAPTCHA and spam filtering

While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. We cannot provide an absolute guarantee of security.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page.

Material changes will be communicated via a homepage banner at least 14 days before taking effect. We encourage you to review this page periodically for the latest information on our privacy practices.

20. Contact Information

If you have any questions about this Privacy Policy, your personal data, or wish to exercise any of your rights, please contact us: